Rapid Response

CNC leverages state of the art platforms to monitor the health of your technology. CNC will remotely manage your network environment under service levels that guarantee response time and swift resolution. At first sign of trouble our rapid response support team will identify and address problems.

Our technical staff maintain the most recent certifications. It is our goal to send the same team member to service your equipment. Our customer care team will monitor your service order to ensure that we exceed your expectations.

Emergency Support

Your 24/7 single point of contact will be the CNC Network Operation Center (NOC).
We use a three-tier trouble escalation process to identify and track problems with customer systems. This process includes call management and multi-level technical support.

  • Level 1: Customer calls at (205) 940-3400
  • Level 2: NOC Analyst assesses problems and attempts to resolve.
  • Level 3: Engineering staff handles all problems that remain unresolved.

CNC CoLo Facility

Access to the co-location facility is monitored 24 hours a day, seven days a week. Biometric card key access to all secured areas. Customers may gain access at any time that is necessary by calling ahead of their arrival at the facility. Only designated CNC employees and customer personnel are permitted in the co-location area.

Physical Security Features include:

  • 24x7 security
  • Card-key access to all secured areas
  • Locked racks and cages
  • Indoor and outdoor digital video surveillance
  • No windows
  • Concrete Floor Walls and Ceiling